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FAQs

Hello Clim8er!

It’s great to have you on board for our beta app launch. On this page, you’ll find some quick instructions for a smooth onboarding.

Am I eligible to download the Clim8 app?


For this initial launch, only UK residents over the age of 18 are eligible to download the app and start the onboarding process. 


I’m an Android user. What do I do?


Just fill out the form we have sent you, wait for our team to give you access using the details you’ve provided, and we’ll send you the download link via email.

During Beta stage, we will update the app regularly to feature app improvements and new features. You don’t have to do anything to update your Clim8 app. If you have set automatic app updates on your Android phone, your app will be automatically updated upon each new release!


I’m an iOS (Apple) user. What do I do?

Just fill out the form we have sent you, wait for our team to give you access using the details you’ve provided, and you’ll receive all the instructions via email. In this beta phase, iOS users would need the TestFlight app to have access to the Clim8 app. TestFlight is a service supported by Apple, so you can download it safely to your device.

The good news? You won’t need a new install of the Clim8 app when it’s public – as soon as it appears in the App Store, your Clim8 app will be live on your mobile phone like any other app.

During Beta stage, we will update the app regularly to feature app improvements and new features. Testflight will send you a push notification every time we have a new version available, so you just have to update your Clim8 app through Testflight. Easy!


When can I start using my Clim8 account?

Your Clim8 account is ready to use as soon as you download the app and successfully complete the onboarding process. You will then be ready to invest in Stocks & Shares ISA and GIA funds. All sustainable options! 

You’ll be able to fund your account using an instant bank transfer (we’ll redirect you to your banking app using our trusted payments provider TrueLayer) or by making a bank transfer from your bank. Make sure you use your unique reference we provide in the app when making a manual bank transfer.


What would you like me to test?

The Beta version of the Clim8 app is an opportunity to introduce Clim8 Invest to those like you that have been very close and supportive along our journey. We have a QA team going through a comprehensive test plan. However, we would be delighted if you could test the following for us: 

  • Registering your details and validating your email address.
  • Selecting your investment style and completing the suitability assessment
  • Funding your account
  • Viewing your portfolio and navigating around the app.

How can I report a bug or make suggestions?

Your feedback is super important for us at this stage. Please get in touch with us at support@clim8invest.com. To help us understand any issues, please include the following in your email when reporting a bug:


What’s next?

We will send you a questionnaire after your onboarding, to ask you how you found the experience and get your feedback to help us improve our app.


We’d also love to hear from you in the meantime with any feedback or questions. You can reach us by visiting the ‘Contact’ tab on the app, or at support@clim8invest.com 


Any other questions or doubts?


Please get in touch with us at support@clim8invest.com and someone from our team will get in touch with you as soon as possible.

We can’t wait to see you onboard the Clim8 app!

Clim8 Team.